Managed Services Overview
Managed IT Services provided by JDL TechWatch
Information technology is the engine that drives commerce. Imagine operating a business without access to the Internet. Imagine your employees without computers, software applications and network connectivity. Imagine your organization without data, or reliable access to it. Nearly every activity that contributes to your business success is electronic at its core and dependent on reliable information technology.
It’s no surprise that executives increasingly find themselves torn between managing the business and managing the technology. The good news is that while both are absolutely vital, one can be effectively outsourced and managed on your behalf by information technology experts.
Peak Performance, High Availability
The JDL TechWatch Managed IT Services program is designed to keep your network operating at peak performance and availability. By effectively managing your information technology and infrastructure, JDL enables you to optimize your IT investment—and focus on managing a successful business.
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The following services are part of the JDL TechWatch Managed Services program.
Infrastructure Monitoring and Management
Our TechWatch team proactively monitors your network, including firewalls, routers, switches and servers, as well as workstations and applications. Email, web filtering and continuity licensing and management services are included, along with security, preventive maintenance and patch management. Our standard is 24/7, and our expertise encompasses systems from Citrix, Cisco and Dell to HP, Microsoft and others. JDL TechWatch also offers a unique Uptime Money-Back Guarantee around established SLAs, as well as up to four hours of emergency engineering services per month.
24/7 Client Service Desk Support
With JDL TechWatch you have immediate and direct access to remote client service desk support 24/7 to deal with incidents that frustrate executives and other employees—including workstation and server operating system issues and those involving Office, Exchange, SharePoint, Active Directory and other popular applications.
Backup and Recovery
Information technology helps us create, move, store and manipulate data with speed and efficiency. The real business value of that data lies in our ability to access it as needed. But when backups aren’t performed and tested regularly, data may be impossible to recover. The JDL TechWatch team will assess your current backup configuration and design and install an effective, reliable solution that includes replication to an SSAE-16 certified datacenter, advanced application support, and quarterly restoration and recovery testing.
Coordinating multiple technology vendors and suppliers can be a headache, and can add unnecessary time to diagnostic and resolution windows. We’ll manage up to five vendors for you, serving as your single point of contact to facilitate and coordinate vendor-provided services. Our scheduled quarterly client reviews include vendor performance assessments.
Reporting and Reviews
When you engage experts to manage your information technology, you want full transparency and accountability, and you’ve got it with JDL TechWatch. Real-time dashboards enable us to actively monitor your systems and also provide a robust suite of reports. We also conduct quarterly client service reviews, and provide IT advisory and account management services to ensure you reap the full benefits of your Managed Services program.
If you have never experienced expert managed IT services, our core service offering, above, is the perfect place to start. If you desire additional support, JDL TechWatch is customizable to meet your needs with services such as cloud server hosting, colocation hosting, hosted email, email archiving, email encryption, full disk encryption, mobile device management, VoIP and SIP trunking, managed print services, Windows workstation backup and imaging, and virtualization support for Citrix, VMware and Hyper-V systems. We can also augment your internal IT support staff with our own onsite experts, and conduct IT projects for you as needed.
Proven Value, Day After Day
JDL TechWatch enables your IT to do more, and your IT budget to go further than you ever thought possible.
We’ve proven the value of JDL Managed IT Services to clients across a range of industries in the public and private sectors. Let us prove it to you.